Refund policy

We want you to be fully satisfied with your purchase. If for any reason you are not, you may return your order in accordance with the conditions below.

1. Eligibility for Returns

• All products are eligible for return.
• Items must be unused, undamaged, and in their original packaging in new condition with all tags intact.
• Returns will not be accepted if the product has been opened, used, or damaged by the customer.
• A valid receipt including the order number is required for all returns.
• Returns are accepted for orders placed from countries within the European Economic Community only.

2. Timeframe

• Returns must be requested and shipped back within 14 days of delivery.

3. Refunds and Exchanges

• Customers may choose either an exchange or a refund.
• Refunds will be issued to the original method of payment.
• Processing times for refunds may vary depending on your payment provider.

4. Shipping and Return Costs

• Customers are responsible for return shipping costs.
• The return address will be informed to you upon your request.

5. How to Return

To initiate a return:

1. Contact us at shop@imagesdorient.com with your order number and details of the item you wish to return.
2. Our team will provide instructions on how to proceed.
3. Ship the item back within the 14-day return period.